Automating insurance billing, AI consultant defeated by fax machines being too slow

gregmushen · x · 2026-10-25

AI automation consultant Greg Mushen shares a war story from automating insurance billing for a healthcare practice: some payers are fax-only, and one fax kept failing — the culprit was the fax transmission speed being set too high for the old machine. A vivid example of AI automation stalling on legacy infrastructure.

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