I built a customer support agent that remembers what happened last time
Ecstatic_Art_6100 · reddit · 2026-09-30
A developer shares a hands-on write-up on building a customer support agent with cross-session memory: it recalls what happened in the user's previous conversations, maintaining context instead of asking from scratch.
Covers the design and implementation, useful for anyone working on agent memory and support automation.
More from coding & agent
- Open source maintainers push back as agents spam PRs to farm GitHub stats — wightmanr · 2026-09-30
- Claude Code 2.1.285 removes a dozen legacy models, prompt tokens jump 51% — ClaudeCodeLog · 2026-09-30
- Claude Code 2.1.285 ships 136 CLI changes, adds WebFetch kill switch — ClaudeCodeLog · 2026-09-30
- XBOW's AI agent finds and exploits a Linux kernel 0-day, achieving local root privilege escalation — moyix · 2026-09-30
- With Login with OpenAI, harness token efficiency becomes the new price war — NathanWilbanks_ · 2026-09-30
- Cerebras runs Qwen 3.8 27B at ~1,500 tokens/sec, making an AI assistant 19x faster at dinner reservations — Sethwinterroth · 2026-09-30