HBR: Employee AI Hesitation Is About Trust and Agency, Not More Oversight
rseroter · x · 2026-11-11
A Harvard Business Review article argues that when employees are slow to adopt AI, leaders often respond with tighter controls, more monitoring, and stricter mandates — measures that backfire.
- Employees who fear consequences of AI mistakes work around approved tools and policies rather than comply
- Leaders then interpret these workarounds as evidence that even stronger controls are needed, creating a vicious cycle
- When leaders trust a technology more than their workforce does, they tend to misread employees' hesitation as a training or change-management problem
The authors contend the root cause is trust and agency, not skill gaps, and oversight approaches need rethinking.
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