How to Build an AI Software Factory: Source, Sink, Drain Across 921 Tickets

TejasKumar_ · x · 2026-11-07

IBM AI engineer Tejas Kumar published a deep dive on how he actually runs his "AI software factory" — agents working through a queue of tickets — distilled into a three-part mental model: source, sink, drain.

He explains how urgent tickets jump the queue (pm spawns a dedicated agent, then the drain returns to capacity), why the level-4 agentic coding bottleneck "I lose track of my own project" was exactly the missing sentence, and what role remains for humans once agents do the rest. He also traces the term's history and why vendor definitions (Cortex, LaunchDarkly) never tell you the shape of the thing.

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