Per-seat SaaS pricing is quietly breaking, and vendors know it
EnvironmentalDay8864 · reddit · 2026-10-28
Per-seat pricing assumes a human at every seat; when one agent does the work of several, the math breaks. Support tools are moving to per-resolution, and a major CRM has repriced its agent layer repeatedly (per conversation, per action, then credits). The author argues usage- and outcome-based pricing is now forced, but fair outcome pricing remains unsolved—expect a few awkward transition years.
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