Per-message or per-resolution: a founder weighs AI support agent pricing at ~$0.50 per fix
Informal-Dust4499 · reddit · 2026-09-12
A founder building AI customer support agents weighs pricing models: the market charges $1–2 per resolution, and he's targeting $0.50 per successful fix.
- Per-message: transparent and usage-tied, but customers don't want to count agent messages
- Per-resolution: outcome-aligned but "what counts as a resolution" is messy — customer returns an hour later, AI does 80% then escalates, refund handled but follow-up question remains
Costs vary hugely by request complexity (knowledge base lookups, multi-API calls, human handoff), so no single model is obviously right. He asks builders/buyers which they'd prefer and whether pricing even matters versus accuracy and end-to-end resolution rate.
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