Revolut's Real-World Lessons in Deploying GenAI

nathanbenaich · x · 2026-07-19

Revolut's Nikolay Donets shared practical insights from their large-scale AI rollout: - The company now has **twice as many GenAI use cases as traditional ML**, spanning **40+ countries** and **200+ products**. - They encountered deployment issues like "**a model in the fallback chain silently failing, leaving the team completely blind**." - Generative model costs are also substantial, with **frontier models costing up to 8x more than alternative solutions**. - At a scale of **25,000 calls per month**, their voice assistant has increased issue resolution speed by **8x**.

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