Speak Conference: Voice System Design Lessons and the Future of Call Centers

At the Deepgram Speak conference, Cox Automotive's Jodi Blomberg noted that voice system users and customers aren't always the same people, sometimes requiring deliberate friction, while Cresta CEO Ping Wu argued that call centers are effectively a human API and that personal agents will turn contact center ROI stories into security stories.

2026-11-01 ~ 2026-11-01 · 3 related posts

• Cresta CEO: personal agents turn the contact-center ROI story into a security story — schwentker · 2026-11-01
• Voice agent design wisdom: sometimes you need to add friction, and context selection is the real work — schwentker · 2026-11-01
• Cresta CEO: contact centers are a human API; personal agents turn ROI stories into security stories — schwentker · 2026-11-01