Cresta CEO: personal agents turn the contact-center ROI story into a security story
schwentker · x · 2026-11-01
Two interview takeaways shared by @schwentker:
- Context engineering: Keith Roehrenbeck (Doximity) notes that "throw all the data in there" is the engineer's reflex, but picking the right context is the real work.
- Human API: Cresta CEO Ping Wu argues contact centers have historically assumed both sides are human; personal agents turn an ROI story into a security story.
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