Cresta CEO: contact centers are a human API; personal agents turn ROI stories into security stories
schwentker · x · 2026-11-01
At Deepgram Speak, Cresta CEO Ping Wu framed contact centers as a human API — historically you assume both sides of a call are human — arguing personal agents shift the pitch from ROI to security. Also: Daily co-founder kwindla's litmus test for keeping pipecat open: if praising a non-Deepgram model ever feels off-limits, 'we got this wrong.'
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