RecallDesk: a support agent with persistent memory that separates attempted fixes from confirmed resolutions
lakshmisrivalli · reddit · 2026-11-07
A developer built RecallDesk, a customer-support agent with persistent memory using Hindsight for per-customer retrieval, Groq for generation, and FastAPI/SQLite + React. The key design call: distinguishing attempted troubleshooting from customer-confirmed resolutions so failed fixes aren't reused as knowledge. He's seeking feedback on retrieval relevance and preventing incorrect resolution reuse.
Related event: RecallDesk: Open-Source Customer Support Agent with Persistent Memory(2 posts)→
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