Survey of 200 CIOs and CTOs finds enterprise AI ROI concentrated by workload and rising with scale
BenBajarin · x · 2026-11-03
Ben Bajarin released V2 of the E/AI Index, a survey of 200 CIOs and CTOs (up from 70 in the May edition) on enterprise AI adoption.
Key findings
- AI returns are not evenly distributed: they concentrate by workload type and rise as deployments scale into production.
- Sentiment around AI ROI remains muddled, and many practitioners still don't grasp the enterprise adoption cycle.
Context
- The team has tracked enterprise AI buyers since mid-2024, arguing AIaaS customers are what will ultimately fund and sustain the AI buildout.
- Focus has shifted from pilot costs (2024-2025) to observations as AI scales in production.
The report is paywalled; the accompanying CS Atlas portal also covers recent earnings from Samsung, Oracle, Microsoft, Alphabet and others.
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