'Caring is the moat': Cursor and Astral CEOs on feeling customers' pain
lennysan · x · 2026-10-29
Lenny Rachitsky resurfaced a quote from Nanyu: 'My goal is to feel bad in the same way that customers feel bad.' Astral CEO Charlie Marsh quote-posted it: 'Caring is the moat — you should feel visceral pain when things are bad or broken and stop at nothing to fix them.' A concise take on empathy for user pain as the real differentiator in the AI coding tools era.
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