Airbnb's CTO details Project Everest, a "company brain" giving AI agents institutional knowledge
samcharrington · x · 2026-10-23
On TWIML (EP781), Airbnb CTO Ahmad Al-Dahle explains Project Everest, a "company brain" that captures institutional knowledge from employee workflows for AI agents. Key topics: why agents need the tacit knowledge docs never capture, stale info and context poisoning, how too much context backfires, evaluating whether shared knowledge improves engineering work, measuring AI productivity beyond token counts and PR numbers, limits of chat interfaces, and deploying support agents in a marketplace where dispute resolution means mediating conflicting interests.
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