Instinct agent handled a United flight change via support bots while its user ran errands
manosaie · x · 2026-10-22
User manosaie shares how the Instinct agent chased down a pending United flight change — instructed to pursue confirmation with United support, get seats assigned, and report back — while he spent the hour running errands instead of waiting on hold. His takeaway: remove friction where we've accepted it as inevitable; agents are eating transactional errands.
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