140% net revenue retention with mostly self-serve growth

JosephJacks_ · x · 2026-10-21

Founder Peer Rich reports 140% net revenue retention this year, with most growth now self-serve. His point: 140% means customers aren't just staying — they're expanding on their own without a sales team dragging them along. "If your existing customers grow faster than they churn, you have a real business; everything else is top-of-funnel shenanigans."

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