Team Tests Real-World Business AI Agents: 5 Lessons From the Trenches
LogicallyMSP · reddit · 2026-10-20
A team built and tested several AI agents for everyday SMB tasks and shared five lessons: start from a problem not the tech (HR handbook assistant with citations); agents handle messy admin work well (invoice extraction to Excel); demo success isn't production readiness (scheduling agent failed on downstream updates); not every step needs AI (scripts for structured data, AI for interpretation); and assess blast radius before granting autonomy. Their biggest takeaway: the best first agent solves a well-defined, verifiable problem, not the most sophisticated one.
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