DIRECT: retrieval-based next-question suggestions for conversational agents

burkov · x · 2026-10-16

Andriy Burkov outlines DIRECT, an end-to-end retrieval system for Next Question Suggestions (NQS). Users of shopping/support/healthcare agents often don't know what to ask, leading to dead-end conversations. Generating suggestions with an LLM at interaction time is expensive, slow, and risks unsafe questions, so DIRECT uses retrieval instead — but off-the-shelf embeddings miss domain language and the directional quality of a good follow-up, motivating a custom-built and evaluated system.

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