UK Financial Ombudsman sees surge in AI-drafted complaints — agents are next
neal_lathia · x · 2026-10-15
The UK Financial Ombudsman Service says it has seen a clear rise in consumers using generative AI to draft complaints, in a blog by COO Marc Harris, coinciding with the FCA's Mills Review on AI's long-term impact. Commentator neallathia predicts that within a year personal AI agents will flood the service with complaints on consumers' behalf.
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