81% of after-hours calls to US medical practices go unanswered, Prosper AI finds
HealthcareAIGuy · x · 2026-10-14
A Prosper AI study of 2,000 medical practices shows patient access is badly broken: 81% of after-hours calls go unanswered, 1 in 5 calls are missed even during office hours, and 19% of appointment slots never get filled.
- Context from practice leaders: 2027 looks tough, with CMS reimbursements down 9% in specialties like dermatology
- 84% of practices report rising operational costs; many may go out of business
- The pitch: AI as a way for practice leaders to take back control, not just cut costs
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