Investor predicts 2027 will be the year of the personal agent — and an AI customer-service boom
neal_lathia · x · 2026-10-12
Investor Tom Blom (@tblom) predicts 2027 will be the year of the personal agent, claiming PMF via products like Instinct, Muse and Grokbot. His thesis: once it's essentially free for customers to send hundreds of emails, texts and calls via agents, businesses will face a tsunami of enquiries and will need AI customer service tools to keep from drowning.
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