Charity Majors: Making your team happy is not a manager's job — business outcomes come first
rseroter · x · 2026-10-09
In part 3 of her dialogue with Dr. Cat Hicks on how teams change in the AI era, Charity Majors argues that "making your team happy is not the job" — a manager who can't handle disappointing reports will never be an effective leader, and business outcomes come first. She traces how psychological safety, born from Google's 2015 Project Aristotle research, has been warped into "nobody feels bad," creating a false trade-off between treating people well and performance. Learning should be an uncomfortable growth process; mistaking it for soft feelings means people probably aren't learning at all.
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