AI customer service finally works — and it took 2.5 years from obvious opportunity to perfect
JensHonack · x · 2026-10-08
The author describes an AI customer service call that worked perfectly, contrasting it with Klarna's H1 2024 AI support plan that was later walked back. His takeaway: customer service was an obvious AI opportunity in early 2024, yet it took 2.5 years to get the system right — and he expects a similar 2.5-year lag between 'obvious opportunity' and 'perfect implementation' going forward.
Related event: AI Customer Service Reaches Near-Perfect Quality, 2.5 Years After the Hype(2 posts)→
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