AI Customer Service Reaches Near-Perfect Quality, 2.5 Years After the Hype

An author reports a near-perfect AI customer service call and argues it took about 2.5 years from the obvious opportunity (including Klarna's announced-then-retreated plan in early 2024) to actually ship a flawless system.

2026-10-08 ~ 2026-10-08 · 2 related posts

• A Perfect AI Customer Service Call Suggests a 2.5-Year Lag from Obvious to Done — JensHonack · 2026-10-08

1 near-duplicate retellings: JensHonack