'Start with the process, not the chatbot': the AI adoption advice resonating in enterprise circles
shashib · x · 2026-10-07
prabahankalita highlights shashib's take: 'Start with the process, not the chatbot' belongs on every AI steering committee wall. Asking business units 'where do you want AI?' is like asking 'where do you want Excel?' — map the bottleneck first, then pick the tool.
Related event: Enterprises Urged to Start AI With Process Mapping, Not Chatbots(2 posts)→
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