Enterprise Agents Stall on System Integration; Ampersand Targets Systems of Record
HeyAmit_ · x · 2026-10-07
Amit argues agents are shifting from answering questions to actually doing the work — in insurance, accounting, logistics and healthcare. Each of those businesses already runs on its own systems of record with their own fields, permissions and rules, so more agents taking action means more reads, writes and customer-specific rules to support.
The quoted post (@ayanb) makes the case that AI is vaporware without deep integrations into customers' systems of record, and introduces @WithAmpersand as integration infrastructure for enterprise agents. It powers agentic action for 11x, Orb and Square across Salesforce, SAP, NetSuite and Workday. Key points:
- The "SaaSpocalypse" didn't happen — the world still depends on CRMs, ERPs, HRISs and ITSMs.
- Customers have customized their deployments beyond recognition.
- Systems-of-record vendors are near-monopolies and never had to make their APIs and MCPs user-friendly.
- Docs don't explain half the edge cases you'll hit.
- One bad write can cause serious damage.
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