Ethan Mollick: AI agents negotiating with customer service will soon overwhelm every firm
emollick · x · 2026-10-01
Ethan Mollick notes that consumers are increasingly delegating customer-service negotiations to AI voice/chat agents like Dots and Muses, with early stories of users saving money going viral. He predicts every company's support teams are about to be flooded by AI agents bargaining on users' behalf, a trend that will only accelerate.
Related event: AI Agents Start Calling Customer Service to Haggle for Users(2 posts)→
More from AGI Musings
- Comic artist on talking with an AI hater: pencil and prompt don't have to be a choice — tisch_eins · 2026-10-01
- AI Loop Finds Rare Variant Human Labs Missed Due to Distance-Based Filtering — danielmckinn0n · 2026-10-01
- Ex-DeepMind safety lead: frontier CEOs' AI fears predate the boom — and aren't marketing — NathanpmYoung · 2026-10-01
- Palantir CEO Karp questions who captures AI's GDP gains as deployment lags — kevinnbass · 2026-10-01
- Silicon Valley's utilitarianism + AI consciousness beliefs point to sacrificing humanity, writer argues — GarrisonLovely · 2026-10-01
- Robots are cost-competitive for just 0.3% of job tasks, study estimates — mattbeane · 2026-10-01