Four Lenses AI Architects Must Apply Before Approving Any AI Project
DavidLinthicum · x · 2026-09-30
In a Go Cloud Architects video, Mike Gibbs walks through a real scenario: an insurance company's leadership wants an autonomous AI customer service agent, and an architect evaluates it through four lenses.
- Business value: define a measurable outcome (e.g., cutting call handling time by 20%); "we want an AI assistant" is a technology request, not a business case.
- Risk: what matters is the cost of a single wrong answer—lawsuits, regulatory violations, reputation damage—since low probability doesn't mean low risk when severity is high.
The core argument: the most expensive mistake in AI architecture isn't picking the wrong model, it's recommending AI before deciding whether the business should use it at all.
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