Cresta vs Decagon: a large contact center asks which AI vendor scales
Kitchen_Bluebird_157 · reddit · 2026-09-24
A large company is choosing between Cresta and Decagon for AI in its contact center. Priorities: letting AI handle repetitive calls while supporting human agents on harder ones, plus automated QA and real-time coaching since call volume makes manual review impossible. The poster asks for at-scale implementation experiences with either vendor.
More from Companies & People
- NVIDIA Cosmos Lab opens PhD internships for Open Physical AI foundation models — liu_mingyu · 2026-09-24
- TheZvi teases 'Well, nevertheless' schedule as a major AI announcement looms — TheZvi · 2026-09-24
- Meta Connect 2026 kicks off; Scoble expects new Muse-based wearables — Scobleizer · 2026-09-24
- Anthropic's 950-agent wet lab discovery mocked for touting unvalidated enzyme gene-editing system — ccerrato147 · 2026-09-24
- Cloud tools whose moat was human-friendly UX are in trouble as agents go direct — emeka_boris · 2026-09-24
- Amazon's "Boomerang Reengagement Initiative" courts ex-employees, even ones it laid off — mr_samosaman · 2026-09-24