Amazon had state-of-the-art chatbots a decade ago but stuck with rule-based Alexa

MannyKayy · x · 2026-09-17

Amazon was pacing the frontier a decade ago — Alexa-related research produced state-of-the-art chatbots and agents long before others — but it stuck with rule-based Alexa because LLM deployment didn't make business sense on risk/reward.

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