Full video: Kunal Shah on AI agents disrupting India's BPO sector
rohanpaul_ai · x · 2026-09-16
The full Thrive by Groww podcast video: WhatsApp's head and CRED founder Kunal Shah on how AI agents threaten India's BPO sector — outsourced work is highly exposed, and since IT-BPO-linked lending forms 30-40% of banks' books, even a 10-20% job impact could destabilize bank portfolios.
Related event: WhatsApp Head Says AI Agents Will Disrupt India's BPO Industry(2 posts)→
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