ChatGPT + Gemini hold 81% of AI research share; Claude has lowest NPS, says G2
sanderssays · x · 2026-09-16
On the Eye on A.I. podcast, Tim Sanders of G2 shared data on model usage in research scenarios:
- ChatGPT + Gemini together hold roughly 81% of the AI research market share.
- Claude has the lowest net promoter score for research among major models, including Perplexity.
- Claude excels at coding, summarizing docs, and building decks — but primary research isn't where it's playing.
The numbers come from G2's user review data, highlighting how model reputations diverge across task types.
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