CRM Says Closed, Other System Says Open: Which Should the Agent Trust?
Ornery_Doctor_8344 · reddit · 2026-09-11
The author raises an underrated agent engineering problem: an agent checks the CRM, sees a case closed, and confidently tells the customer it's resolved — while another system shows it open. The agent must decide which system to trust rather than just successfully calling an API. The post asks the community how to handle conflicting data across systems.
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