LLMs Diverge Offshore Job Markets: India IT Cools, Philippines Call Centers Grow
davidyin44 · x · 2026-08-12
Analysis suggests that since LLMs became mainstream, the offshore service sectors of India and the Philippines have shown diverging growth paths, with the Philippines experiencing a steeper growth rate.
The core driver is likely their different industry focus. India concentrates on enterprise IT and software services, which are directly threatened by AI-driven software commoditization, forcing business evolution. Conversely, the Philippines focuses on customer-facing services. AI tools cannot easily replace the inherent value of human-to-human contact; instead, they empower call center agents to improve overall productivity and customer experience.
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