Professor Critiques ChatGPT Work for Hiding Tech Details, Urging PM-like Guidance

emollick · x · 2026-08-10

Ethan Mollick points out a design flaw in tools like ChatGPT Work and Claude Cowork: they assume non-coders can't grasp computational thinking and thus hide the underlying logic. He argues that instead of obscuring these processes, AI tools should explain their choices like a good Product Manager, clarifying what should be delegated and what should be generalized.

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