OpenAI reportedly ships Presence, an enterprise agent product that resolves 75% of support issues
dl_weekly · x · 2026-07-25
OpenAI reportedly launched Presence, an enterprise agent deployment product that combines model reasoning with policies and escalation rules.
According to the post, OpenAI says the system already resolves 75% of inbound issues on its own support line without human help, suggesting a concrete push into enterprise customer operations.
Related event: OpenAI Launches Enterprise Agent 'Presence'(2 posts)→
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