OpenAI Launches Enterprise Agent 'Presence'

OpenAI introduced Presence, an enterprise agent product that combines model reasoning with policy rules to resolve 75% of customer service issues. Analysts note it functions more like a managed service business than a standard SaaS offering.

2026-07-25 ~ 2026-07-25 · 2 related posts

• OpenAI’s enterprise agent platform looks more like managed services than SaaS — krishnan · 2026-07-25
• OpenAI reportedly ships Presence, an enterprise agent product that resolves 75% of support issues — dl_weekly · 2026-07-25