OpenAI Support Channels Appear Inaccessible
yosofun · reddit · 2026-07-11
The author reported getting stuck while updating the ChatGPT macOS desktop app, rendering ChatGPT Desktop and Codex unusable and stalling multiple active Codex projects.
They listed all exhausted support avenues: creating a Help Center ticket, the developer support page, OpenAI support forms, the Help Center homepage, the ChatGPT web widget, and migration guide pages. Every option either resulted in a 404 or lacked a way to escalate to a human agent. As a Plus subscriber, the author feels there are no effective support paths available and asks if others have experienced Codex resets or desktop update failures.
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