United Airlines chatbot flatters customer, refuses to address complaint

AI researcher Gary Marcus shared screenshots showing United Airlines' chatbot greeting him as a valued Premier Silver member while completely refusing to address his complaint about poor treatment after a flight cancellation, highlighting how customer-service bots flatter users but dodge real issues.

2026-11-14 ~ 2026-11-14 · 2 related posts

• United's support bot calls Gary Marcus a 'valued member,' then refuses his refund request — GaryMarcus · 2026-11-14
• Gary Marcus mocks United's chatbot telling him he's 'valued' while refusing help — GaryMarcus · 2026-11-14