Gary Marcus mocks United's chatbot telling him he's 'valued' while refusing help
GaryMarcus · x · 2026-11-14
Gary Marcus shared a screenshot of United Airlines' support bot: it greets him as a 'valued Premier Silver member,' then stonewalls his request about a canceled flight, bad staff experience and a hotel reimbursement for a 24-hour delay with the same canned 'I cannot support or provide information on this topic' — even after profanity. His point: bots aren't conscious, and being told you're valued doesn't mean you are.
Related event: United Airlines chatbot flatters customer, refuses to address complaint(2 posts)→
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