United's support bot calls Gary Marcus a 'valued member,' then refuses his refund request
GaryMarcus · x · 2026-11-14
Gary Marcus shares a chat with United's support bot: it greets him as a 'valued Premier Silver member' but responds 'I cannot support or provide information on this topic' to his hotel reimbursement request after a 24-hour delay — and repeats the same line even after he curses at it. His point: a bot saying you're valued doesn't mean you are.
Related event: United Airlines chatbot flatters customer, refuses to address complaint(2 posts)→
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