Airport ride-hail stuck for two hours prompts call for simple rules over AI

A traveler paid a premium for a flight-linked airport pickup at Dulles, but the driver's ETA froze at 14 minutes with no way to reach anyone and no escalation path; hours later the app still showed the ride in progress. The author argues companies should fix simple state-machine rules before chasing AI.

2026-10-16 ~ 2026-10-16 · 2 related posts