a16z: AI Is Cutting Call Center Jobs Worldwide

a16z's Charts of the Week, citing Revelio Labs data, shows call center employment falling or slowing in nearly all countries since ChatGPT's launch, with the decline spreading from high-income markets to middle- and low-income countries since 2025, while other white-collar jobs keep growing. The cost-arbitrage outsourcing model is being rewritten by AI.

2026-10-11 ~ 2026-10-12 · 3 related posts

• a16z charts: call center jobs fell in every major country since ChatGPT except China — sierracatalina · 2026-10-11
• AI Has Come For Call Centers: Job Losses Now Spread to Lower-Middle-Income Countries — FinanceYF5 · 2026-10-12
• a16z Weekly Charts: Call Center Job Losses Go Global as AI Rewrites Offshoring — FinanceYF5 · 2026-10-12