a16z charts: call center jobs fell in every major country since ChatGPT except China

sierracatalina · x · 2026-10-11

a16z's Charts of the Week shows that since ChatGPT launched, call center employment slowed or fell in every country tracked except China, while other white-collar roles kept growing. Also in this edition: prediction markets priced Brazil's election outcome 3 weeks ahead of the result, with an NBER paper finding little partisan bias, and a look at why the software "Rule of 40" benchmark no longer holds. Call centers appear to be among the first white-collar jobs measurably disrupted by LLMs.

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