A Perfect AI Customer Service Call Suggests a 2.5-Year Lag from Obvious to Done
JensHonack · x · 2026-10-08
The author just had an AI customer service call that was perfect. He notes AI customer service was predicted as an obvious outsourcing move in H1 2024, yet it took about 2.5 years to get the system right. He proposes using a 2.5-year lag between "obvious opportunity" and "perfect implementation" as a rule of thumb for future AI applications.
Related event: AI Customer Service Reaches Near-Perfect Quality, 2.5 Years After the Hype(2 posts)→
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