AI Agent Handles Customer Service Calls Undetected

Users report that the AI app Muse can call customer service, navigate menus, wait on hold and resolve issues, with agents never suspecting they were talking to a bot.

2026-09-19 ~ 2026-09-20 · 2 related posts

• An AI agent called customer service for a user — the rep couldn't tell it wasn't human — armand_ruiz · 2026-09-19
• AI agent called customer service, navigated the phone tree and resolved the issue unnoticed — ziv_ravid · 2026-09-20