AI agent called customer service, navigated the phone tree and resolved the issue unnoticed
ziv_ravid · x · 2026-09-20
zivravid shares how his app Muse called customer service on his behalf this week: it navigated the phone tree, waited on hold, spoke with a human rep, and resolved the issue. The striking part: the rep didn't blink—talking to a bot felt completely natural.
He reflects that many "needs the human touch" scenarios—support, therapy, tutoring, interviews, doctor visits, sales calls, 1-on-1s, companionship—are each a good demo away from automation. The real question is what we decide AI shouldn't do, and whether human interaction becomes a premium differentiator.
Related event: AI Agent Handles Customer Service Calls Undetected(2 posts)→
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