Fellow Opus 1 grinder clogs daily and its AI support bot just tells users to clean it
arifj · x · 2026-11-16
User arifj publicly complained that Fellow Products' Opus 1 grinder clogs daily due to static and must be torn apart for cleaning, with many similar reports suggesting a design flaw.
His bigger frustration: after going back and forth with the company's AI support bot — which asked whether he cleans it, uses anti-static spray, weighs beans, etc. — the bot's final 'solution' was simply to recommend cleaning. He questions whether this is acceptable for a design-focused brand and demands the company make it right.
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