Six lessons from running customer-facing AI agents on WhatsApp and Telegram for a year
saloprj · reddit · 2026-11-09
A team running AI agents that answer real small-business customers on WhatsApp, Telegram, Instagram and email shares six hard-won lessons: enforce style rules as a send-step filter, not in the prompt; treat unknown send results as never-retry; platform flood limits cost more than the model; grant autonomy per answer type, not per agent; make the off switch per-conversation; and let the agent hand off to a human instead of always answering. Their verdict: almost everything that broke was plumbing, not the model.
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