FeedbackMind AI: open-source customer feedback tool that shows its receipts
FewAbility6101 · reddit · 2026-11-08
A developer released FeedbackMind AI, a customer-intelligence synthesizer for SaaS teams targeting "localized amnesia" in LLM feedback tools, which treat an August bug report and October praise as simultaneous conflicting facts rather than a chronological progression across releases.
Key architecture:
- React 19 + Vite frontend with eight views (inbox, insights, trends, memory centre, memory diagnostics); Node.js/Express API with SQLite for transactional state.
- Groq-hosted llama-3.3-70b-versatile for sub-second structured classification (sentiment, topic, urgency, root cause).
- Open-source Hindsight cognitive memory layer with workspace-partitioned banks supporting retain (temporally anchored episodic encoding), recall (token-bounded retrieval), and reflect (cross-release pattern discovery).
Every claim is provable with exact ticket IDs, timestamps, and memory-retrieval receipts, designed for engineers skeptical of black-box summaries. Open source and self-hostable.
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